Posted:
August 31, 2011
Address:
San Francisco, CA 94107
Occu:
Type:
Description:
Founded in 2007, built on the idea that providing great customer support should be as easy as buying a book online. Offers a web 2.0 application for customer care and support. It features smart product design that enables companies to effortlessly get started and focus on responding quickly to the needs of their customers. More than 5,000 companies (and millions of users worldwide) have adopted us as the new approach to customer service. Backed by two of the worlds top ranked VC firms, Benchmark and Charles River Ventures, our customers include Twitter, msnbc.com, Denver Broncos, Lonely Planet, and SAP. Were currently a team of ~40 employees globally. Were growing significantly and we have lots of opportunities for you to make a difference and see your work have a big impact. Were headquartered in San Franciscos SoMa neighborhood and this position is located at HQ. We even load up the kitchen with all kinds of treats!
DESCRIPTION:
This company is growing quickly! This is a great thing for the company and also gives rise to a lot of interesting technical challenges. Do you want to work on problems at scale, involving thousands of queries per second? Do you want to help grow a site beyond a single database? Do you want to help us use memcache and Redis most effectively?
As a scalability engineer you will take the lead on many of these issues. We need to remove scalability bottlenecks and eliminate single points of failure in systems as diverse as search, mail processing and background job handling. We want to build an infrastructure not just so we can survive today but also so that we can expand tomorrow.
Were looking for a creative problem solver with a can do attitude, someone who sees simple solutions where others see complex problems. You know what it takes to deliver at scale and to keep a high quality of service. Youre very methodological and drive projects to the finish line and beyond.
RESPONSIBILITIES
Design, implement, and maintain application and infrastructure components
Analyze performance and proactively remove future bottlenecks
Introduce new technologies where necessary
Conduct design and code reviews
Interface with product, front-end and operations teams
REQUIREMENTS
Strong Unix/Linux experience
Excellent database or data storage system skills
Proven scalability experience
Strong communication and documentation skills
Previous start up experience a plus
Knowledge of Ruby on Rails is a strong plus
DESCRIPTION:
This company is growing quickly! This is a great thing for the company and also gives rise to a lot of interesting technical challenges. Do you want to work on problems at scale, involving thousands of queries per second? Do you want to help grow a site beyond a single database? Do you want to help us use memcache and Redis most effectively?
As a scalability engineer you will take the lead on many of these issues. We need to remove scalability bottlenecks and eliminate single points of failure in systems as diverse as search, mail processing and background job handling. We want to build an infrastructure not just so we can survive today but also so that we can expand tomorrow.
Were looking for a creative problem solver with a can do attitude, someone who sees simple solutions where others see complex problems. You know what it takes to deliver at scale and to keep a high quality of service. Youre very methodological and drive projects to the finish line and beyond.
RESPONSIBILITIES
Design, implement, and maintain application and infrastructure components
Analyze performance and proactively remove future bottlenecks
Introduce new technologies where necessary
Conduct design and code reviews
Interface with product, front-end and operations teams
REQUIREMENTS
Strong Unix/Linux experience
Excellent database or data storage system skills
Proven scalability experience
Strong communication and documentation skills
Previous start up experience a plus
Knowledge of Ruby on Rails is a strong plus
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